Survey Shows Resident Satisfaction
In August 2009, Landis Homes partnered with the national firm of Holleran Consulting to conduct a resident satisfaction survey for all persons living at Landis Homes. A similar study was conducted by Landis Homes, in partnership with Holleran every two since 2002 using similar satisfaction measurement criteria. Overall there was a high level of satisfaction throughout the community.
In addition to Landis Homes there were ten other Anabaptist Providers Group (APG) organizations that participated in the 2009 survey. This comparative base provides data for internal Landis Homes' comparisons every two years beginning in 2002 and provides external benchmarking with the APG facilities and a national Holleran data base of 321 communities representing 34 states nationwide.
Table shows Overall Satisfaction with Landis Homes (respondents rating item Excellent or Good)
| Level of Service |
|
Landis Homes satisfaction |
APG satisfaction |
Holleran satisfaction |
| Residential Living |
|
98.7% |
94.0% |
88.1% |
| Personal Care |
|
92.0% |
90.4% |
89.3% |
| Health Care |
|
97.3% |
89.7% |
87% |
Overall satisfaction with Landis Homes
Landis Homes' scores were significantly higher than the Holleran benchmarks in 51 out of 52 indicators and were equal to or above the other APG participating communities in most indicators. Areas of strength with highest scores across the community were reported in the quality of spiritual services, access to amenities, quality of the fitness and wellness areas and programs, opportunities to engage in a variety activities, of cleanliness of common areas, friendliness and courtesy of staff, appearance of exterior grounds and quality of housekeeping services.
Improvement from the 2007 survey was noted in the areas of responsiveness, opportunities to engage in a variety of activities, transportation services, variety of menu selections and upkeep to buildings.
The high response rate of 88.9% provides insight into resident and family perceptions and is viewed as windows of opportunity to review our services and programs and improve in those areas where we can make a difference. Department directors will form action plans for follow through in areas of their responsibility with the goal of addressing areas with lower satisfaction.
Eva Bering, Vice President of Operations, says, "I would like to express my thanks to the residents and families who took time to participate in the satisfaction survey and who shared their comments. We are so grateful and proud of the entire community which also includes board members, volunteers and staff who make Landis Homes the organization it is, fostering services and quality."
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